Zenitel Intercom Interface with Milestone XProtect
Zenitel’s interfaces provide seamless intercom integration into the Milestone XProtect platform.
Updated on Monday, June 5, 2023
Intelligent Communication is driven by Intelligent Integration. With the Zenitel interfaces using ONVIF and plug-ins, audio and voice communication seamlessly integrates into your video management workflow. This mitigates security risks and enables better decision making and faster response times.
What is needed
From Zenitel
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ICX-AlphaCom
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IC-EDGE
Zenitel-CallHandler.x.x.x.x.exe, where x.x.x.x is the version number
From Milestone Systems
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Milestone XProtect
Milestone Product XProtect®: Essential+ 2020 R2 or higher
Overview
How it works
How to install
Overview
Zenitel Intercom Interface with Milestone XProtect - Zenitel’s interfaces provide seamless intercom integration into the Milestone XProtect platform.
Being the world-leading provider of intelligent communication solutions, Zenitel's has a long history of providing devices and platforms that ensure users can hear, be heard, and be understood in any situation.Using the Zenitel interfaces with XProtect® you can easily add intercom devices, video streaming, two-way audio, and voice communication into your security system and processes. This mitigates security risks and enables better decision making and faster response times, by for example:
- Using ambient listening to get sound context to what you see on camera.
- Manage visitors and verify identity combining live video and audio communication.
- Manage and prioritize incoming calls.
- Issue pre-recorded or manual messages through IP speakers and intercom stations to warn people off, without the need to physically intervene.
- Record, replay and log SIP conversations and video streams for tracebility and accountability.
Key features
- Quick and easy set-up: All Zenitel devices, inputs and outputs are auto-discovered and added to the system tree.
- Enhanced situational awereness and immediate response: Listen-in, broadcast and record audio and video from Zenitel devices.
- Supervise, monitor and click to call: View and verify the status of each intercom or initiate a call to any device from the Smart Client.
- Quick and appropriate action: Events on Zenitel devices can be used to trigger events and alarms that security personnel respond to.
- Manage incoming calls: Easily view calls waiting to be answered, manage call queues, and answer calls in the Smart Client.
How it works
How to install
Documentation
This is where you can find additional documentation
| ICX-AlphaCom integration (ONVIF & Plugin) from Zenitel WIKI | pdf Download (396.04 KB) |
| IC-EDGE integration (ONVIF & Plugin) from Zenitel WIKI | pdf Download (497.37 KB) |
| Solution Sheet | pdf Download (1.47 MB) |
Milestone Verified
Read verification
Installers
Here you can find more information about installers and installation guides
| Title | Installer Guide | Installer Software |
|---|---|---|
| msi Download (7.60 MB) | ||
| msi Download (7.50 MB) |
Specification
Required Zenitel product(s)
- Milestone XProtect Smart Client 2019 R3 and higher
- ICX: 1.0.3.1 and higher
- AlphaCom: 13.1.3.3 and higher
- IC-EDGE: 5.1.3.0 and higher
Has proven compatibility with the following Milestone versions:
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XProtectExpress+2020 R2, 06/09 2020
-
XProtectCorporate2020 R2, 06/09 2020
-
XProtectExpert2020 R2, 06/09 2020
-
XProtectEssential+2020 R2, 06/09 2020
-
XProtectProfessional+2020 R2, 06/09 2020
Is also expected to work with:
-
XProtectExpress+2020 R2, 06/09 2020 and later
-
XProtectCorporate2020 R2, 06/09 2020 and later
-
XProtectExpert2020 R2, 06/09 2020 and later
-
XProtectEssential+2020 R2, 06/09 2020 and later
-
XProtectProfessional+2020 R2, 06/09 2020 and later
Country availability
Your location is: United States
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AFRICA
- Algeria
- Angola
- Benin
- Botswana
- British Indian Ocean Territory
- Burkina Faso
- Burundi
- Cameroon
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-
NORTH AMERICA
- Bermuda
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OCEANIA
- American Samoa
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SOUTH AMERICA
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Language versions available
English
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