Milestone Product Lifecycle

Milestone products have a lifecycle with several stages, depending on their availability and support. For more information on the details of each stage and how it applies to the different products, please see below product lifecycle sections on:

• Lifecycle for XProtect – active product versions
• Lifecycle for XProtect – retiring products
• Lifecycle for XProtect – retiring versions
• Milestone XProtect Add-on products
• Milestone Husky IVO
• Milestone Husky X Series
• Milestone Husky M Series
• Terminated products

Lifecycle for XProtect – active product versions

Milestone’s Video Management Software products change status from General Availability to Limited Availability three months after a similar or substituting product has been released. In special cases where a newer version has not been released, Limited Availability will start one year from the General Availability date. Milestone guarantees a minimal availability period of four years for all its VMS products, in which the product becomes Discontinued after three years from its General Availability date and Terminated after four years. Milestone reserves the right to prolong the lifespan of its products at its sole discretion.

* The above availability status rules refer also to all Milestone’s clients including XProtect Smart Client, XProtect Web Client, and XProtect Mobile.

¹ Expansion sale covers purchase of additional device licenses, Milestone Interconnect™ camera or other types of connection licenses to an existing system (base license)
² License activation is available for 10 years after General availability for that specific version
³ Partner support option: Help-Desk
⁴ Partner support option: Milestone Care Premium and Milestone Care Elite

Please note: The information contained below represents the current status of Milestone products as of the indicated date. This information shall not be construed as a legally binding commitment, but rather as information subject to change occasionally, without prior notice. Milestone makes no warranties, express, implied or statutory, by posting the document or about the information in the document.

* The above availability status rules also refer to all Milestone’s clients including XProtect Smart Client, XProtect Web Client, and XProtect Mobile

Lifecycle for XProtect – retiring products

The table below displays the different phases that a given product will follow once it is being retired and the last version of the product has been released.

¹ Expansion sale covers purchase of additional device licenses, Milestone Interconnect™ camera or other types of connection licenses to an existing system
² License activation is available for 10 years after General availability for that specific version
³ Expiration date can not exceed date of termination
⁴ Full price of three years of Care Plus or full price of one year Care Premium, despite the coverage period may be shorter due to the date of termination
⁵ Partner support option: Help-Desk

Lifecycle for XProtect - retiring versions

The table below displays the different phases that a given product will follow once it is being retired and the last version of the product has been released.

¹ Expansion sale covers purchase of additional device licenses, Milestone Interconnect™ camera or other types of connection licenses to an existing system (base license)
² License activation is available for 10 years after General availability for that specific version
³ Partner support option: Help-Desk
⁴ Partner support option: Milestone Care Premium and Milestone Care Elite

Please note: The information contained below represents the current status of Milestone products as of the indicated date. This information shall not be construed as a legally binding commitment, but rather as information subject to change occasionally, without prior notice. Milestone makes no warranties, express, implied or statutory, by posting the document or about the information in the document.

* The above availability status rules also refer to all Milestone’s clients including XProtect Smart Client, XProtect Web Client, and XProtect Mobile

Milestone XProtect add-on products

Milestone Utilities

Husky IVO Series

¹ Expansion sale covers purchase of additional XProtect VMS device licenses and is governed by the lifecycle of the used XProtect VMS product.
² Milestone provides a software recovery image, giving customers the ability with additional manual upgrades to return to the equivalent state prior to the malfunction.
³ Milestone Care Plus coverage can only be purchased for the used XProtect VMS product.
⁴ Hotfixes and other corrective measures concerning the XProtect VMS fixes are governed by the lifecycle of the used XProtect VMS product.
⁵ Husky IVO products are covered by Milestone Limited Hardware Warranty, with Onsite Support Service and authorized for repair by Milestone Technical Support.
⁶ Partner support option: Help-Desk.
⁷ Via Milestone Care Premium and Milestone Care Elite, and coverage can only be purchased for the used XProtect VMS product.

Husky IVO Series

Husky X Series

¹ Expansion sale covers purchase of additional XProtect VMS device licenses and is governed by the lifecycle of the used XProtect VMS product.
² Milestone provides a software recovery image, giving customers the ability with additional manual upgrades to return to the equivalent state prior to the malfunction.
³ Milestone Care Plus coverage can only be purchased for the used XProtect VMS product.
⁴ Hotfixes and other corrective measures concerning the XProtect VMS fixes are governed by the lifecycle of the used XProtect VMS product.
⁵ Husky units covered by Milestone Limited Hardware Warranty can be returned for repair if the unit is authorized for repair by Milestone Technical Support.
⁶ Partner support option: Help-Desk.
⁷ Via Milestone Care Premium and Milestone Care Elite, and coverage can only be purchased for the used XProtect VMS product.

Husky X Series

Husky M Series

¹ Limited availability in product stocks and should expect longer dispatch times.
² Expansion sale covers purchase of additional XProtect VMS device licenses, Milestone Interconnect™ camera or other types of connection licenses to an existing system (base license).
³  Milestone provides one software image based on the R1 release of the XProtect VMS software each year from 2020. In 2019, the software image for Husky M20/M30/M50 will be based on 2019 R2, while for Husky M500A/M550A it will be based on 2018 R3. The availability of these images are dependent on the lifecycle of the underlying XProtect VMS new software releases.
⁴ Milestone Care Plus coverage can be purchased for up to 5 years from initial purchase date of the Husky unit.
⁵ Bug fixes are addressed by the annual image released for the Husky unit.
⁶ Husky units covered by Milestone Limited Hardware Warranty can be returned for repair if the unit is authorized for repair by Milestone Technical Support.
⁷ Partner support option: Help-Desk.
⁸ Via Milestone Care Premium and Milestone Care Elite.
⁹ Milestone Care Plus is not available for Husky M30 after July 31, 2021.

Husky M Series

Terminated products