Frequently asked questions
A Marketplace membership plan allows you to promote your brand and products through product and solution service pages on Milestone Marketplace®. There are three membership levels with a range of benefits, so you can choose which plan is best for each product or solution service.Payment starts when you publish your product page.Our START membership lets you set up an unlimited number of Milestone Marketplace product pages and get in touch with customers who show interest in your products. It is designed for companies looking for brand awareness and exposure.Our GROW membership gives you all the benefits of a free membership plus priority and highlighting in search results and insights and analytics.Our EXCEL membership allows your product to be shown in the top area of the Milestone Marketplace search page. You will share this area with other premium partners and will always show up when your product page is relevant to the visitor who is searching.

To sign up to promote your product or service on Marketplace you start by accepting terms of use and your onboarding process will start.Terms of use for Technology Partners click here.Terms of use for System Integrator click here.If you are not yet a Milestone Partner see below:The Milestone Technology Partner Program takes an active role in driving the industry by supporting companies that create software, hardware, and services that meet customer needs. For more information, get in touch here.The Milestone Channel Partner Program allows for the opportunity to sell Milestone products by becoming a Milestone reseller. Learn how to join here.

Milestone Marketplace is designed to feature software, hardware and solution services that are optimized for XProtect®.

Examples of products include:
- Access control systems integrating alarms and events into a Milestone VMS
- PSIM systems using video streams from Milestone VMS
- Reference architecture optimizing the use of Milestone VMS with hardware devices or IT infrastructure components

Marketplace also features solution services that are used to design, deploy and maintain video installations based on Milestone XProtect and Community Software and Hardware.

Examples of solution services include:
  • Access Control
  • Central Monitoring
  • Detection / Deterrence
  • Vehicles and Traffic
  • Surveillance
  • Tracking / Monitoring
  • Intrusion / Alarm
Technology Partners should have the following: 
  • A text about your product that elaborate on your unique value and how a typical customer can use it to solve a need.
  • Minimum 3 screenshots, videos or images, that help potential customers understand how your software, hardware, or services work with Milestone's VMS.
  • Relevant documentation, like installation guides that explain how the software, hardware, or service is integrated with Milestone's VMS and how it is installed.
  • Your contact information, for when potential customers want to know more about your product. Include local contacts and an estimated response time.
  • The Milestone certification or verification document for your application, hardware or service should be ready to upload.
  • Documentation showing that your software, hardware, or services comply with GDPR regulations.
 Channel Partners must have the following: 
  • 2 images (including logo and header image)
  • Your contact information, for when potential customers want to know more about your service. Include local contacts and estimated response time.
  • A list of your operational area to ensure relevant traffic and generate quality leads.
  • Information for the required fields on your page, which include a Solution Model (based on the components of your highlighted service based on typical software and hardware components), installation experience, operational area, software, industries and installations, service and support, tags.
  • A link to your Privacy Policy if you operate or plan to operate in EU/EEA, including your GDPR policy.
 Our Get Started Guide includes more information on how to create content on Milestone Marketplace.
You must be a Milestone Technology Partner to get your technology offering verified and to join Milestone Marketplace.

Milestone Verification is intended to verify the compatibility of the partner’s specific application, hardware or service. Verification is based on documentation submitted, combined with a current version of Milestone XProtect® video management software (VMS).

The technical setup, configuration, testing and operations are done by the partner. The tests and operations done should be documented so that Milestone’s engineers can independently verify the overall performance and functionality of the partner’s product. The partner can document the tests and operations in the manner that the partner finds appropriate, e.g. free text, screen shots and video clips. Some products are more suited for an online, remote review as a part of the verification. This must be agreed on with the Milestone Verification Team. Once Milestone has received all documentation, Milestone engineers will review it to see if it is possible to proceed to the actual verification step. If not,  you will be contacted directly.

Contact our Technology Partner team for more information on the verification process and how to join the Milestone Technology Partner program.

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