Looking ahead in retail

Milestone offers video management solutions to shopping centers, convenience shops, boutiques, restaurants and numerous other retailers. This provides a secure and efficient environment for both customers and staff – whether it be single site or multi site.

Understanding your needs 

Loss Prevention
Safety & Security
Customer Experience
Business Intelligence
Privacy & Data Protection

Loss Prevention

Do you struggle with shoplifting, fraud, employee theft or administrative errors? With Milestone XProtect, you can protect your assets, secure your staff and customers, and minimize loss.

Solutions may include:

  • Shopper Black/White List: Based on facial recognition, get notified when people with a negative track record enter the store (blacklist) and take necessary measures to avoid incidents.
  • Video Analytics: Get alerted when items make their way to shoppers’ personal bags without paying in concealed areas of the stores with smart video analytics.
  • Payment Authentication: Verify a credit cardholder’s identity with face matching and prevent unlawful purchases and possible loss.
  • Detect Serial Returners: Detect shoppers with routine return behavior to prevent loss and treat incidents before they happen.

Safety & Security

Make your staff and customers feel secure with centralized management, quick responses, and capacity for third party integrations.

Solutions may include:

  • Access Control Systems: Visually verify access control events from best of breed access control companies with little training and from a single unified interface.
  • Face Detection: Quickly identify people anywhere on-premises to help locate a missing child or shoppers in de-stress.
  • Unattended Object Detection: Milestone XProtect offers search features capable of finding almost anything, object types (people, vehicles), colors, direction of travel, even specific faces.
  • Skin Temperature Detection: Track the skin temperature of shoppers the second they enter the premises in Realtime to secure your customers’ health and safety.

Customer Experience

Do you want to improve on customer experience? With Milestone, you can learn when which customer segments shop, and use heatmapping to ensure optimal flow through-out your retail location?

Solutions may include:

  • Authorization Services: Identify and get notified when VIP shoppers enter the premises and guarantee the best customer experience.
  • Queue Detection: Effectively monitor the number of people standing in line and ensure appropriate social distancing measures.

Business Intelligence

As a retailer, you can achieve tangible results from business intelligence (BI). More than being a key tool in loss prevention strategies, it is also valued as a means to improve customer experience and optimize store layouts.

Solutions may include:

  • Targeted Marketing: Market relevant goods and special offers to targeted audiences by gender, age, etc. to maximize profit and customer experience.
  • Retail Management Technologies: Analyze customer behavior and improve store revenues.

Privacy & Data Protection

Do you need to make sure your video surveillance systems are compliant with current privacy regulations? Milestone provides a holistic set of tools; including privacy guides, best practices and training resources to build privacy awareness.

Solutions may include:

  • Face masking: Make sure your business is covered from all angles while keeping your customers’ privacy with face masking embedded in the video by default and lifted only by authorized personnel when needed.

See what a Milestone solution can do for you

Get the Milestone advantage

Rely on Milestone video technology, with solutions proven in 500,000+ customer sites and 25 years of experience in the industry.

Global partner network
Access the expertise and support of our 11,000+ resellers and integrators worldwide.
Open platform
Get a totally configurable solution with the near-limitless possibilities of our open-platform software.
Future-proof investment
Add and remove devices as your needs evolve with our simple per-device license model.


Book a one-to-one demo

See Milestone in action with a demo that's customized to your business and needs.

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