How scalable video ensures the sky is no limit for a remote airport

February 14, 2022

Being isolated on the edge of wilderness steers a need for video technology that’s both reliable and flexible. For that reason, the team at Jackson Hole Airport (JAC) since 2009 has relied on video management software (VMS) from Milestone Systems to enhance security, safety, and efficiency.


Jackson Hole Airport


Jackson, Wyoming

Camera count

220+ mix of AXIS and Panasonic


Razberi servers, Agent Vi analytics

Challenge: Help to keep lifting up

At the edge of the frontier, Jackson Hole airport has experienced considerable growth over the years. Significant capital investments in expansions have made new video system integrations possible several times, and Milestone XProtect has supported the airport’s needs along the way.

As of 2020, over 220 cameras were in use, and the airport shows no signs of slowing down. New projects will include building a fuel farm, a car wash and expanded parking facilities. As the need to increase security continues apace, XProtect’s open platform software will continue to enable both IT team growth and the seamless integration of new cameras and data storage capabilities.

Solution: Integrations are in the fly zone
  • Milestone XProtect Professional Plus and Smart Client
  • Network cameras from Axis Communications and Panasonic
  • Optimized video server hardware from Razberi
  • Integrated video analytics from Agent Vi

All video is stored for up to a full year, with most of the system’s 200 cameras set for motion recording, 24/7.

Result: Greater situational awareness for higher security

The video system has enabled improvements throughout the entire airport. For example, JAC has to contend with a great deal of plane de-icing for several months each year. This occurs at a distance from the main buildings and, thanks to the video expansion, each airline is now able to monitor the de-icing of their planes. Allowing clients to see progress on their own has saved airport staff time and resources.

The airport uses the system to closely monitor the security checkpoint, too, capturing video documentation in case of an incident. Baggage areas are also watched, so it’s possible to investigate lost bags and left-behind items by reviewing video.

New 4K, multi-sensor cameras support a largely unmanned investigatory system: they capture everything and provide enough data to zoom in after the fact, if needed. Additionally, the team has deployed video analytics from Agent Vi to provide a layer of automated alarms and notifications for flagging abnormal occurrences. Video analytics can detect events such as travelers moving against the foot traffic flow and crossing into restricted areas.

Milestone’s XProtect Smart Client has shifted general situational awareness in the airport, as a new standard for authorizing users remote access to the surveillance from multiple locations. It provides seamless viewing of live and recorded video, instant control of cameras and connected security devices, and a comprehensive overview of activity.

The ongoing use of Milestone’s VMS makes it possible to maintain the independence and efficiency of a small team of personnel, delivering maximum security at the base of the Grand Teton mountains.

Situational awareness for our team and our clients allows us to be as secure and efficient as possible with our small team. The flexibility of the open platform VMS allows us to scale our system and add the features we need now and in the future.

Andrew Wells, IT Manager for the JAC
About Jackson Hole Airport

JAC lies seven miles north of Jackson, Wyoming, at the base of the Teton mountains. It is unique for being entirely within Grand Teton National Park. It is the busiest airport in the state, with nearly 500,000 in-bound passengers through its gates annually.

  • The airport lies within a National Park and covers 533 acres.
  • One runway supports 11 hard-stands, nine boarding gates and three baggage carousels.

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